Everything you need to ship verified knowledge.
Set up your workspace, capture your first case, run a review, and build your team's collective memory.
Getting Started
From zero to your first verified case in under 10 minutes. Account setup, organization, sites, workspaces, team invitations, and the case lifecycle.
- Account creation + email verification
- Organization setup
- Sites and workspaces
- Inviting your team
- Capturing your first case
- Verification workflow
Admin Guide
Manage roles, hierarchy, taxonomy, templates, billing, exports, and the full audit log. Everything an organization admin needs.
- Role-based access control (RBAC)
- Organization → Site → Workspace structure
- Taxonomy: severity, categories, tags
- Case templates
- Billing and subscriptions
- Data export (CSV, JSON, attachments)
- Audit log + retention
AI Features
Use Anthropic Claude to draft cases, translate content, surface similar verified solutions, and answer questions about your knowledge base.
- AI Case Draft from raw notes
- AI Chat Copilot with citations
- DE ↔ EN translation
- Similar Cases ranking
- Privacy and data use
- Model selection and rate limits
FAQ
Plans and pricing, GDPR and data privacy, SSO, browsers, integrations, API access, on-prem, support SLA, and account deletion.
- Pricing and free trial
- GDPR and data residency
- SSO + 2FA + IP allowlists
- Browser support + mobile
- Import/export and API
- Support and SLAs
Stuck on something?
Two ways to get unstuck — in seconds or in hours.
In-app AI Copilot
The blue chat bubble (the FTS-Clanker mascot) inside the platform answers questions about features and your verified cases — try it after signing in.
Email support
hello@ferrufino-tech-solutions.com
Reply within 1 business day on Starter, 4 hours on Team, 1 hour on Enterprise.